A Nevada 211 Call Specialist received a call from a single young woman in her first trimester of pregnancy:
“Her voice was soft, and she seemed scared. She described herself as a runaway, but at the age of twenty she could leave her parents’ home without their permission. However, she left her home without parental approval, and she felt as if she had run away. She went on to describe the home she left as abusive. She added she felt guilty about leaving her mother and brother. She said she reported her father to Child Protective Services. She claimed he was manipulative, knowledgeable about child abuse, and he skillfully managed to slide by the authorities. She stated she was glad to be away from him, but she didn’t know what to do now or where to go. I was able to refer her to a maternity home and youth shelter as well as give resources for Medicaid applications and prenatal care. I explained what happened was not her fault. I told her these people would help her through her crisis. She is very scared and afraid of her father. I informed her she would be given protection there and nobody would give out her information.”
Title V MCH funded agencies provided MCH trainings to and promote Nevada 211 by providing information to staff and clientele about the value of the service and how to access its resources. Carson City Health and Human Services (CCHHS), a local health authority in Northern Nevada, promoted Nevada 211 through clinic digital signage and social media. Facebook posts reached 6,486 individuals. All DHHS staff include information in their email closings to find help 24 hours a day by dialing 211; texting 898-211; or visiting https://www.nevada211.org/. Title V MCH awarded partners are also required to register and update program information with Nevada 211.
Success Story
Shared by a participant who works with a youth-serving agency:
“Thank you so much for the training and making it feel comfortable and secure. I just wanted to share with you that the same evening after the training, my daughter was having a complete breakdown. I suspect substance use, but she is not disclosing, but she was saying things like she just doesn’t want to be here anymore and things of that nature. I just wanted you to know that your training immediately kicked in, and I was able to immediately address the situation and ask if she was suicidal. I would normally not know what to say, but I had the tools and was able to talk through it so much easier than we would normally try to dance around these things. We were able to openly discuss it, and she stated she has felt suicidal her whole life but really did not want to kill herself and did not have a plan. I just wanted to share that your training had a direct and ironically immediate impact in my life, so thank you for sharing and doing what you do.”
To Top
Narrative Search